If there is no hot water, first make sure you are pressing both red buttons (it’s a safety feature) or following the instructions for the touchless hot water dispense. Then, check the switch on the back, left side make sure it’s in the “on” position. Lastly, you can allow the system about 20 minutes to fill. The hot tank needs the cold/main tank to be at least 1/2 full to push water into the hot tank.
Unlike other systems, our system is monitoring water quality 24 hours a day, so if a light comes on it means it needs service soon to replace the filters. The water is still purified and completely safe to drink, in fact, it’s still much cleaner than most bottled water. You will need to place an online service request to have the filters replaced within the next couple of weeks.
This just means your machine is self-sanitizing at the moment. Service is not needed.
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About Hydrate HQ
Hydrate HQ is the industry leader in bottleless water, ice, and air purification, serving more than 5,000 companies just like yours. Let’s revolutionize your office drinking water and air experience today!